- Deliver on site IT helpdesk support for approximately 50 desktop users (approximately 145 PCs / laptops and 26 virtual servers in use) including extended support hours for staff out of the office on business travel.
- Develop and maintain the IT network and contribute to the planning and implementation of infrastructure improvements.
- Support for the business software and telecommunications systems.
- Fault diagnosis and rectification of network and sub-system issues.
- Administer user accounts for MS office, Sage, SharePoint, All Change and other software tools.
- Manage software licensing of engineering tools.
- Engage third party support providers where appropriate.
- Monitor systems for stability, availability and performance.
- Monitor security and apply patches and fixes as required.
- Ensure compliance with SOX and the MoD.
- Any IT related degree
- Formal IT training such as MCSE, MCP or the equivalent
- Troubleshooting IT related issues and resolving user issues within a commercial environment
- General admin duties to network infrastructure
- Hardware installation and configurations
Understanding of Windows Operating Systems. to include
- Windows Servers up to 2016
- Windows 10, Windows 7 Professional
- Active Directory, Switches, Firewalls
- Understanding of MS Office and Exchange Server
- Understanding of virtualised environments (Hyper-V)
- Understanding of Virtual Private Networks
- Basic understanding of SQL server
- Ability to provide concise documentation
- Understanding of IT trends and capabilities
- Any exposure to the following Engineering applications:
- Labview
- Altium Designer – Premier EDA
- ProE - Concurrent
- AR Embedded Workbench – IAR systems
- Intasoft AllChange Configuration Control System
- Approachable with excellent written and verbal communication skills with the ability to convey ideas and offer IT solutions to staff members of all levels.
- A commitment towards delivering quality customer service to internal and external customers.
- A positive can-do attitude and ability to work on own initiative.
- Flexible and able to take on a broad range of IT responsibilities and tasks at short notice in response to changing organisational requirements.
- The ability to support non-technical customers and explain complex IT concepts in simple terms.
- Excellent organisational skills with the ability to manage priorities and work to deadlines.
- High degree of accuracy and attention to detail.
- Must be a British National and eligible to apply for SC clearance
- Defined contribution pension scheme
- Death in service benefit
- Private medical insurance (family cover), medical history disregarded, nil excess
- Flexible Working - contracted hours 37.5 hours per week around core hours
- o Monday to Thursday 09.30 to 15.30
- o Friday 09.30 to 13.00
- 25 days holiday plus 8 bank holidays
- Wellness initiatives such as health screening, flu jab vouchers
- Long service awards
- Educational Assistance policy
- Free e-learning - access to a wide variety of online, self-paced training courses, both professional and functional
- Free hot drinks
- Free parking
Please send your CV to dave@theabilitypeople.com